Software Support/Analyst Wanted

Would you like to work for a company that has been the recipient of multiple awards for high growth and technology excellence, including three consecutive years in the Inc. 500 list of fastest-growing private companies in the U.S, the Deloitte North American Technology Fast 500 as well as being ranked in the Top 100 Business Services firms by Inc. Magazine?

Well now you can, we are looking for all-star candidate to join our team. If you think you have what it takes now is the time to apply.

Responsibilities
-Use software support tools to identify, diagnose, and resolve issues
-Serve as 2nd Level technical escalation resource for Ops support staff
-Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines
-Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
-Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
-Support Incident Management practices, following established ticketing, escalation, and notification procedures
-Support Problem Management practices, performing required analysis on recurring trends and coordinating with resources in other departments for resolution
-Support code deployments & configuration changes to production systems, following established ---Change Management practices
-Work directly with Software Engineering teams for escalations, software defect reporting, and recommendations for software improvements.
-Create reports, trend analysis, and configuration verifications using SQL.
-Create & maintain documentation pertaining to monitoring processes, operational procedures, and troubleshooting guides for in-house proprietary and 3rd party software
-Assist with Ops Support coverage, to include Level I or II functions, as required

Key Skills
-Strong knowledge of IT infrastructure, Software Engineering, and QA concepts & tools
-At least 5 years of IT experience working in a corporate, technical role; serving minimum of 3 years in a support capacity
-SQL experience required to include ability to generate and execute queries, with a minimum of 1 year hands-on experience
-Experience with Microsoft Windows Server (2003/2008), Windows XP/7
-Knowledgeable in IIS and XML
-Experience working in a software development environment and supporting custom in-house .NET applications
-Experience with data transmission methods and basic concepts pertaining to networking

Education
AA Degree in a Technical discipline.

A complete background check will be required.

Please reply to this post with email subject: IT Ops Support Specialist and a current resume to be considered for this position.